Recently there seems to be a trend of cashiers asking customers to complete a survey of their performance for a "chance to win XXXX"
The cashiers are just doing their jobs, asking me to complete the survey and writing their names at the top so that I don't forget to give them credit.
But frankly? I can't be bothered for most of them.
Don't get me wrong...if you just spent 30 minutes with me talking about the latest technology and your knowledge was so convincing that I bought an $800 laptop? (I'm not a Mac person) I'll take the 8 minutes when I get home to give you kudos!
But if I walk in to a Walgreens, grab the $4 item that I intended to buy and have a 14 second interaction with the cashier? What exactly am I expected to report in that "survey"?
So do you fill out those surveys? Why or Why not?
Diane Kinney
I only do the survey if I am guaranteed a coupon. For example, Dick's Sporting Goods offers $10 off $50 purchase; Bath&Body offers $10 off $30; and Old Navy offers 10% off next purchase. I never do the survey if there is only a chance at a prize. That is not enough of a pay-off for me.
Beth
I usually don't do them either, and am glad at my store the customer gets a $10 off $50 coupon instead of being entered to win something. I've had lots of people say they prefer getting the coupon.
Pam
I only do the survey for guaranteed coupons. One of my favorites is at Supercuts... My son goes every four weeks and his haircut is normally $13 but with the survey, we get $2 off and it is a 2 minute survey.
Julie
If I'm guaranteed something -- a coupon, a small free item I'd use anyway -- I'll do the survey if I think of it. Otherwise, I'm not spending minutes for a chance to win something.
I've noticed, too, that the cashiers frequently prompt you to respond with the highest number on the survey options. Honestly, most of the time the service I receive is satisfactory or good -- it's what I expect. Rarely does the cashier even have the opportunity to go out of his or her way to provide exemplary, outstanding, superior service as he or she scans an item and collects payment.