background: for 6 days, I have been having problems with Moms Need To Know just NOT working. The site was going down several times per day and all the replies to my emails to tech support were in "Computer Tech/Geek Speak", not English. Seriously - if you got an email saying "The logs are generating premature script headers and null php handlers for result codes"...where do you GO from there?
Note: It's 1:00am and I am calling tech support because the site is down and I HAVE HAD IT!
Me: Hi - my site is down for about the 50th time in the last 6 days. I have been emailing back and forth with tech support and today they told me to install Litespeed for an additional $20/month...and 4 hours later, my site is down again!
(insert 10 minutes of "have you tried this", "yes I have that plugin", etc)
Them: Oh - it DOES look like there is a problem with your server. I am going to immediately get someone on it to fix the issue! Moving you to a new server requires opening a formal process. Do you want to do that?
Me: If you honestly think that you can fix it, fine - you have 12 hours for me to NOT get another report that my site is down before I do that. Because frankly, I have been going down 5-10 times a day and I am not really enjoying it.
Them: (giggles)
Me: ok - let me rephrase that....
(side note: they fixed the problem!)
Amy
lol I love your sense of humor!! Glad it all worked out in the end!!
Marilyn
These anecdotes are great. I hoping you are saving them for future use: speaking, a book, etc. please keep sharing.
Kimberly S.
🙂 LOL!!!